Section 6 - Planning

6.1 Actions to address risk and opportunities

When planning for the QMS TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting considers the issues regarding the organization and its context and requirements referred to in understanding the needs and expectations of interested parties and determines the risks and opportunities that need to be addressed in order to:

  1. Give assurance that the QMS can achieve the intended results
  2. Prevent or reduce undesired effects
  3. Achieve continual improvement

TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting plans:

  1. Actions to address risks and opportunities;
  2. How to:
    • Integrate and implement the actions into TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting QMS processes as in the QMS systems and processes.
    • Evaluate the effectiveness of these actions.

Actions taken to address risks and opportunities shall be proportional to the potential impact of the conformity of products. 

Options to address risk and opportunities can include: avoiding risk, taking risk in order to pursue an opportunity, eliminating the risk source, changing the likelihood or consequences, sharing the risk or retaining the risk by informed decision.

6.2 Quality objectives and planning to achieve them

TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting has established quality objectives for relevant functions, levels and processes.

The quality objectives are: 

  1. consistent with the quality policy
  2. Measurable
  3. Take into account applicable requirements
  4. Relevant to conformity of products and the enhancement of customer satisfaction
  5. Monitored
  6. Communicated
  7. Updated as appropriate

TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting retains documented information on the quality objectives as part of our documented processes.

TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting manufacturing functions and processes allows the achievement of our quality objectives which are:

  1. To aim for zero returns from customers
  2. To aim to achieve 100% on time deliveries
  3. To maintain the standard required for continuing certification to ISO 9001.
  4. To be an improvement focussed organization. Measurement will be based on process efficiency, cost reduction and work safety. New designs and procedures will be challenged to ensure that each stage is both simple and effective. Each major improvement will be treated as a costed project.

If at any one time it is deemed not practical to achieve the above, a concession based on the balance of risk and opportunity may be made and recorded in an email train.

Information on quality objectives shall be reviewed and a record kept at the annual meeting.

When planning on how to achieve our quality objectives, TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting shall determine:

  1. What has to be done
  2. What resources will be required
  3. Who will be responsible
  4. When it will be completed
  5. How the results will be evaluated.

6.3  Planning of Changes

Where TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting determines the need for change to the QMS, the change shall be carried out in a planned systematic manner.

TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting shall consider:

  1. The purpose of the change and any of its potential consequences by performing a risk analysis:
  2. The integrity of the QMS;
  3. The availability of resources;
  4. The allocation or reallocation of responsibilities and authorities
  5. By way of Improvement Action Request Forms (IAR)